Bershka refunded less than I paid for a return, how can I recover the missing amount?

If Bershka gave you less money back than you paid, the difference is probably because of return shipping fees, which their policy says they take out of your refund automatically.

These costs depend on the area or return method and will lower the total amount refunded.

To see if a return fee was taken out of your refund, first look at the split in your account.

If there is still money missing, call Bershka customer service and tell them your order and refund information. They have a process to investigate incorrect refunds and should correct errors once verified.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.