Empty Benefit Roller Lash Mascara Sold at Sabiha Gökçen Airport Duty-Free

On June 29, 2026, at around 7:55 PM, I purchased a Benefit Roller Lash mascara from the duty-free shop in the arrivals section at Sabiha Gökçen Airport. When I arrived home and opened the product around 10:00 PM that same evening, I discovered that the mascara tube was completely empty. Experiencing this with a product for which I paid 31 Euros (~$34) both surprised and deeply disappointed me.

I have always been very satisfied with Benefit products and frequently recommended them to friends and family. However, this experience has severely shaken my trust in the brand. It is disheartening to feel that I now have to check whether a product is actually full before making a purchase.

I sent an email to Benefit regarding this issue and also reached out via Instagram, but I have received no response whatsoever. The price I paid is significant, and the product is entirely unusable.

I demand that Benefit replace the empty Roller Lash mascara purchased at the Sabiha Gökçen Airport duty-free shop with an exact replacement free of charge. I ask that my grievance be resolved promptly and that I receive an official response.