1
Nefise is completely dissatisfied with the result

Koçtaş Won't Deliver My Order or Let Me Cancel and Get a Refund After 2 Weeks

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Nefise
September 15, 2024 2:47 pm
11

It's been two weeks since I ordered, and I still haven't received it. Whenever I call, customer service always tells me the same thing: "We'll let the company know about your issue," but nothing ever gets fixed. I keep hearing this over and over, but nothing ever changes or gets done. I'm in a really annoying spot where I can't cancel the order or get my cash back. I’ve called several times in the last two weeks, but I haven’t noticed any progress. I'm really frustrated and disappointed with how little support I've been getting. I just want to get my order sorted out or get my money back.

Nefise
Nefise
September 18, 2024 10:30 am

After I called back and was told that my order was canceled, the message sent to me yesterday says that my order was delivered to the closed mosaic branch, which is like a joke... There is no such branch, I called and told them multiple times. I just want the order to be canceled.

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