No Spare Parts, Demanding Payment for a Defective Beko Refrigerator

For the past 7 years, I have only used Arcelik - Beko products in my home. Arcelik and Beko are the brands of all of my appliances. My B 9479 nexn refrigerator broke down on June 26, 2023. The Yesilova branch in Izmir provided prompt service. After an inspection, they informed me that there was a body leak that could not be repaired due to a lack of spare parts. The replacement unit contacted me and offered me a refrigerator that was identical (except for the door and handles) for a whopping 16,540 TL. I stated that the manufacturer is required to produce spare parts for a period of ten years from the date of sale and should provide a free replacement if the body is not manufactured. When I mentioned this to the representative, Ms. M***, she said it couldn't be done and demanded payment because the warranty had expired. They neither manufacture spare parts nor provide free replacements. It's a system built solely to capitalize on customer dissatisfaction.