I ordered home appliances nine months ago, 1.5-2 months before my wedding date. Despite this, all of my appliances arrived in pieces, and Beko has yet to deliver my 1200 TL hood, leaving me completely distraught. They keep making excuses and delaying things, and it's still not here. I've called customer service several times, and they always say they'll forward it to the appropriate department, but I never hear back. They are breaking the law by failing to deliver an item that I paid for and that I own. I did not hesitate to pay the full amount upfront to Beko, but their service does not reflect the same seriousness and sincerity. My hard-earned money has been squandered, and I now regret purchasing items that I have yet to use. This type of service model is unheard of elsewhere. Yes, you may be one of Turkey's largest markets, but that doesn't mean you can abandon people in distress. I desperately need a solution. My wedding is on July 1st, and I can't finish my house because of you.
I purchased home appliances from a Beko dealer in Izmir. I received the invoice and completed the full payment. However, the store has been closed for the past 10 days, and they do not answer any phone calls. My wedding is in three days, and my products are still not delivered. I contacted Beko cust...
On April 2, I purchased a Beko refrigerator and dishwasher, and I requested that they be delivered to my new address on October 24. I also paid an additional ₺4,500 for the delivery fee by credit card. The total cost of the products was ₺47,700, so I paid ₺52,200 in total. I had my invoice issued on...
On July 27, I placed an order worth ₺196,966.64 through Beko.com.tr (Order No: 119126539) as part of a wedding set purchase. The delivery and service process took place in Başakşehir, Istanbul. While the oven and hood were eventually delivered after delays, the problems with my dishwasher (Beko BM 6...
I purchased a 3-piece built-in set (Oven-Hob-Cooker-Dryer Hood) from Beko on 28.07.2023, which I purchased from the online website www.beko.com.tr. In addition to these products, I purchased a 4-Year Additional Warranty for each of them separately through the website during the order. However, these...
I'm very upset and angry about the service I've gotten from Beko, a company I trusted when I bought both a TV and an oven from them. I bought a Beko TV in 2022 and have been waiting for it to arrive for more than three months. Despite numerous attempts to call their customer service, dealership, and...
Comments