Uncredited BDG Deposit

I am writing regarding an issue with a deposit I made to my BDG Game account (ID: 13203***), which has still not been credited. On 12/08/2026, I deposited 7,690 rupees to BDG Game via Paytm. The Paytm transaction was completed successfully, and the amount was debited from my account, as shown on the attached screenshot, but the balance has not been added to my BDG Game account. When I contacted BDG Game support, I was only told that the deposit was “not received” and to “please wait”, without any clear explanation or time frame. It has been several days since the transaction, and my money remains stuck despite the payment clearly showing as successful on Paytm. I am unable to use the deposited amount, and this situation is causing me financial and emotional stress. I request that my 7,690 rupees deposit be immediately credited to my BDG Game account or, if this is not possible, that the full amount be refunded back to my original payment method without any further delay. I also ask for a clear written explanation of what caused this issue and how it will be prevented in the future.