Kotak Bank Debits ₹5,000 via Paytm UPI But Fails to Credit BDG Win Account

I hold a savings account with Kotak Bank and on 20/08/2026 I attempted to deposit ₹5,000 into my BDG Win gaming account using UPI through the Paytm application from my Kotak account. The amount of ₹5,000 has been successfully debited from my account, and the Paytm UPI transaction shows as successful with the reference details and date. However, this money has still not been credited to my BDG Win account. Because of this issue my funds are stuck in between, and I cannot use this money in my game account or in my bank account. I have not received any proper answer regarding where this transaction is currently held. I request Kotak Bank to urgently trace this UPI transaction and confirm where the ₹5,000 has gone, and to reverse the full amount back to my Kotak savings account without any deductions. I also request a clear written explanation of the investigation result so that I know whether the problem was on Kotak’s side, the UPI side or the BDG Win side. I am attaching the Paytm UPI transaction screenshot showing the successful payment of ₹5,000 on 20/08/2026 to support my complaint and I kindly ask for a quick resolution.