Deposit Not Received

I am writing about a serious problem with my BDG Win account (UID: 69***). On 12 August 2026 at around 2:09 PM, I deposited 2000 Rs via UPI, but this amount has still not been credited to my BDG Win balance. I made this payment through Paytm to “Ni Electronics And Appliances” and I have a Paytm slip showing that the UPI transaction of about 2000.02 Rs on 12 August 2026 was successfully completed in the name of Md Irfan A*** with a valid UPI reference number. However, in the BDG Win app, this 2000 Rs deposit appears in the deposit history as a “Failed” transaction and the money has not been added to my account, even though Paytm clearly shows it as a successful payment. For more than 10 days the status in BDG Win has remained under review. I have complained to BDG Win support many times (around 100 times), but they keep repeating the same message that the payment was not received and is under review, without giving any proper explanation or solution, and without crediting or refunding my money. I request that my 2000 Rs UPI deposit from 12 August 2026 at about 2:09 PM, which Paytm shows as successfully paid to “Ni Electronics And Appliances”, be immediately located and credited to my BDG Win account, or, if that is not possible, that the full amount be promptly refunded to my original payment method. I also expect a clear written explanation for this long delay and for the contradiction between Paytm’s successful payment record and BDG Win’s “Failed” status.