BDG Wallet Not Credited After Successful UPI Payment

On 19 September 2026 at 9:34 PM, I added ₹20,000 to my BDG wallet using PhonePe. The UPI payment was successful, the amount was debited from my bank account, and the PhonePe app shows the transaction as successful with UTR 155844600138 and PhonePe Transaction ID T2609192133593949655601. Despite this, the ₹20,000 has not been credited to my BDG account balance, and in the recharge history section my wallet top‑up appears as failed. Because of this issue, my money is stuck between PhonePe, my bank, and BDG, and I am unable to use the amount in my BDG account or receive it back in my bank account. This has caused me financial stress and loss of trust in the reliability of the platform. I request that this transaction be urgently investigated and that the full amount of ₹20,000 either be immediately credited to my BDG wallet or refunded back to my bank account without any further delay. I also ask for a clear written explanation of why this failure occurred despite a successful UPI debit, so that similar problems do not happen again.