BDG GAME Support Keeps Delaying My ₹10,000 Refund Request

I am a user of BDG GAME with account ID 7203849.

On 02/05/2026, I deposited ₹10,000 into my BDG GAME account through UPI using the UPI ID vikashenterprises5****@upgraminbank. However, despite the amount being successfully deposited, the money has still not been refunded or properly returned to me.

This ₹10,000 was added as balance to my BDG GAME account, and I urgently need this money back.

Since May 2, I have repeatedly contacted BDG GAME customer support regarding this issue. Between the 2nd and the 10th, I continuously followed up with support, but every time I only received vague replies such as “sorry, wait” and similar excuses instead of any real solution, refund confirmation, or proper assistance.

These constant delays and unclear responses have caused me serious stress and personal hardship. The situation has even led to major problems and arguments at home because I had arranged this money by selling jewelry.

I request that BDG GAME immediately refund the full amount of ₹10,000 back to the same UPI account that was originally used for the payment.

I expect this issue to be treated urgently and resolved by the end of today without any further unnecessary delays.

If my refund is not processed promptly, I will have no choice but to escalate the matter further through the appropriate authorities and consumer protection channels.