BDG Game Account Locked Without Clear Explanation - Request For Manual Review

I have a serious problem with my BDG Game (Big Daddy) account and I am requesting a proper investigation and resolution. On October 8, 2026, my withdrawal request was first rejected with an “illegal arbitrage” warning. After this, I followed the platform’s instructions and completed the required 5x gameplay turnover. Once I had done this, I submitted another withdrawal request. Instead of processing it, my account (UID 23832***) was suddenly locked and I started receiving the message “Error: 116 – User has been locked” on the login screen. Since then, I have been completely unable to access my account or my balance. There is currently approximately ₹7,800 stuck in my BDG Game account, and I cannot withdraw or use this balance because my account is locked. I contacted BDG customer service and also my teacher multiple times. I was told that my account was frozen because the system detected “illegal activities/arbitrage” based on similar recharge amounts among downline accounts. I was also informed that the case had already been reviewed and that they would not unlock my account. I clearly state that I am willing to cooperate fully with all verification procedures. I specifically requested KYC, bank-statement checks and a manual review of my account so that any alleged “illegal arbitrage” or suspicious activity could be clearly examined and either proven or ruled out. However, BDG refused to reopen my account, did not offer any alternative solution, and did not provide a clear and detailed written explanation of which exact rule I allegedly violated. I respectfully request that my BDG Game account be reopened, that I be allowed to complete full KYC and bank verification, and that my account be manually reviewed by a responsible team member. I also request a clear written explanation of the specific rule(s) and evidence for the alleged “illegal arbitrage” so that I can understand the situation and defend myself if necessary. Finally, I ask that my available balance of approximately ₹7,800 be made accessible and that I be allowed to withdraw it if no proven violation is found on my side. I expect BDG Game to handle this situation in a transparent, fair and accountable way and to resolve the issue without further delay.