BDG Deposit Debited but Not Credited to My Betting Account

I am writing about a problem I experienced today with the BDG online betting app. I transferred 500 to my BDG account, and although the money was successfully debited from my side, it has not been credited to my BDG balance. My BDG account is registered with the phone number 7534833***. I received confirmation that the transfer was successful, but when I contacted BDG customer support, they told me that the money was not received on their end. However, the amount has clearly left my account, so there is a discrepancy between my payment confirmation and BDG’s system. I request that my transaction be checked in detail, the missing 500 either be credited to my BDG balance or refunded to my original payment method, and that I be informed in writing of the result as soon as possible.