BC.Game restricted my account—how can I restore access?

First check the exact message shown when you try to log in. BC.Game says temporary restrictions can be triggered by security checks or a request for additional identity verification.

If KYC or security verification is requested, complete the required checks using the information already registered on your account. If you cannot access your 2FA, BC.Game has a separate account-recovery process to verify ownership and restore access.

If the restriction was caused by self-exclusion, BC.Game states that it cannot be shortened or removed before the selected period ends.

Otherwise, contact BC.Game’s 24/7 support with your account ID, restriction message, and any requested verification details, and ask for a manual review.

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.