BateryBet Deposit Not Credited or Refunded After 16 Days

I have been using the Battery App for the past six months, and until now I have generally been satisfied with the platform. However, I am now facing a serious issue regarding a deposit that has still not been refunded. Around March 26–27, I deposited ₹9,898 into my gaming account, but the amount was never credited. I immediately contacted customer support and was told that the amount would be refunded. As of April 24, it has been about 16 days since that assurance, yet the money has neither been credited to my account nor returned to my original payment method. I have also not received any clear update on the status of my refund. Normally, such issues are resolved within a week, so this delay is very concerning. I request that this matter be treated as urgent and that my ₹9,898 be refunded immediately without any further delay. My account ID is 65702025, my in-game name is “hiii,” and my name is Manish Kum**. I also have a payment screenshot as proof and can provide it if needed. I am available at 89481014** for any additional information required to process this refund.