Baseus Battery Swelling Complaint
My Baseus batteries are swelling. As you can see in the attached images, the product I bought is experiencing this issue. However, the distributor is only offering a refund of ₺272, the price from two years ago, conveniently ignoring the current market value. Even Amazon is not intervening in this matter. The equivalent product, a 20,000 mAh, 22W power bank, is currently priced at ₺1,700. Instead of addressing the customer's grievances, the company is evading the issue by offering a refund at the inflation-adjusted price from two years ago, which is significantly lower. Even the cost of servicing the defective product would exceed this amount.
Dear Valued Customer, First of all, we would like to thank you for your interest in Baseus products. Our customer relations representative has attempted to contact you regarding your inquiry but was unable to reach you. For any information, suggestions, opinions, or solution requests related to our products and services, you can reach us.
Dear Valued Customer, First of all, thank you for your interest in Baseus products. As of November 1, 2019, Hakman Electronics has become the new distributor of the Baseus brand in Turkey. Our customer relations representative has contacted you regarding your application and has informed you about the process. For any information, suggestions, opinions, and solution requests related to our products and services, you can reach us.
