Today at around 12:34, I received a call from an Amazon Turkey customer service representative regarding a discount issue I experienced while shopping. On the website, I clearly saw that a discount was shown as applied, but at the payment stage the discount was not reflected, so I wanted to speak to a representative to understand and resolve the situation. During the call, the representative gave me information that I believed was incorrect about the discount. While I was calmly warning her about this and asking her not to speak in that manner, she suddenly ended the call while I was still talking. This behavior made me feel disrespected as a customer and directly affected my trust in the service, to the point that I decided not to complete any order due to this experience. For you to be able to identify the call, the number I was called on is +90 506 2** 43 21. I kindly request that the call records be reviewed, the attitude of the relevant representative be examined, and that I be informed about the result. In addition, I expect an explanation regarding the discount issue and a constructive approach so that I can continue shopping from Amazon Turkey with confidence.
On March 8th, I mistakenly ordered an item from Amazon and immediately contacted their customer representative to cancel the order. The representative assured me that the order was canceled and the money would be returned within 3-5 business days. However, as of March 13th, the item is still marked ...
I submitted a return request to Amazon.com.tr on 3 December 2025 for an electronic product with order number 403-8978323-0517159, but despite the time that has passed, my refund has not been processed, and I have not received a clear reason. Instead, I am met with the vague statement that there is a...
I placed an order on Amazon.com.tr and received a ₺150 discount through my bank's promotion. However, I was bombarded with numerous messages and calls from an overseas seller claiming to be the product's seller, urging me to cancel the order because they had listed it mistakenly. Suspicious, I conta...
I would like to bring to your attention that, despite the approval of my return request for the purchase I made on November 14, 2023, with Order No: 405-4288505-505****, the promised refund within 7-10 days has not been processed. In my conversations with customer service, I was informed that the re...
Today, I placed an order on Amazon at 5:34 PM, and the payment was immediately charged to my debit card at the time of purchase. Shortly after placing the order, due to a lack of trust based on recent experiences, I wanted to cancel it. However, I encountered an incomprehensible and unacceptable sit...
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