Amazon Package Marked Delivered But Not Received

I ordered spearmint tea bags through the Amazon app on 8 August 2026, but I never received my order even though the tracking page shows it as delivered. The shipment was sent via Transcorp with tracking number 101304573375 to my address in Abu Dhabi under the name Angelica M***, and the system marks it as delivered on 10 August, but nothing was delivered to me. I contacted Amazon customer service and was first told to wait until 12 August for the item to arrive, but it still did not arrive. When I reached out again, I was informed that I should wait until 17 August for a refund, yet no refund has been issued to my account. At this point I am also unable to contact Amazon customer service from within the app, so I am left without the product and without my money. I request that my case be reviewed, that Amazon clearly investigate where this shipment actually went, and that my full refund be processed without any further delay. I also expect my access to customer service via the Amazon app to be restored so that I can follow up properly if needed.