I purchased my Audi A3 brand-new in 2016 and have had all maintenance performed at Audi Acarsan’s authorized service center in Gaziantep. In August 2023, I replaced the car’s original battery at the same service center. However, in June 2024, just three days after another routine service, my vehicle displayed an “Insufficient Battery Charge” error. I reported it, and the service center kept my car for two days, claiming they recharged the battery. Within five hours of retrieving it, the same error reappeared.
When I returned, they insisted the battery was damaged due to “user error” and refused to replace it under warranty. Their reasoning? They accused me of leaving the lights on—completely absurd, as Audi vehicles shut off the electrical system automatically once the key is removed. Even the service engineer seemed unconvinced by his own claim.
This battery was just 10 months old with a 2-year warranty, yet the service center refused replacement. Out of desperation, I paid ₺6,000 to install a new Varta start-stop battery at a local shop to make my car sellable. I chose the authorized service for reliability, only to experience a total letdown. Audi’s failure to stand by its warranty, especially at Acarsan Gaziantep, has severely damaged my trust. I now regret purchasing an Audi and am selling my vehicle. I demand a full refund for the battery replacement cost.
I own a 2021 Audi A3 1.5 with 58,000 km on it. All regular maintenance has been performed on schedule at Avek Audi Authorized Service in Istanbul. My extended warranty expired about 2–3 months ago. Today, the battery warning light came on along with an electrical system fault message, followed by “...
I purchased my 2023 Audi A3 brand new. Since day one, I've been experiencing transmission vibration and knocking. This problem becomes more pronounced, especially when the transmission warms up. I've visited an authorized service center three times so far. My first visit was to the Fethiye Başaran A...
On October 14, 2024, I was driving my Audi A4 2020 Advanced package (54,000 km, registered in 2021) at 150 km/h on a highway when a sudden warning appeared: "Transmission error! Limited driving possible. Reverse gear unavailable." The car immediately lost speed, causing a jarring motion and a moment...
I purchased a Varta Battery with the serial number 03843801A3899 from Ankara Akü Center on 03/12/2024. Initially, the battery showed a charging warning while driving. Later, one morning, the vehicle would not start at all. As a replacement, a Bosch battery with the same standards was provided, and t...
My 2021 Audi A3 Sedan is still covered by the manufacturer's warranty, but when the battery and fuse box failed, I had to call roadside assistance for a tow to the Vosmer Bornova branch in Izmir. The branch, on the other hand, claims that the repair is not covered by the warranty and insists that it...
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