In July 2023, I bought black Polaris sunglasses from the Atasun Optik Alsancak branch. Because my prescription is high, I ordered prescription lenses to use as prescription sunglasses the same day. Ten days later, I got the sunglasses with prescription lenses inserted. They handed over the original lenses in addition to the spectacles with the lenses inserted. Last week, I discovered that one of the frame's small gold decorations had fallen off. When I took it to Atasun Optik for warranty repair, they told me they couldn't work on it without the original lenses. I looked for two days and located one lens but could not find the other. I opened a record at Atasun and handed it over. A week later, the spectacles were returned unrepaired, with the explanation that repairs could not be completed without both original non-prescription lenses. When I first bought them, I was not advised that I needed to maintain the original lenses in case of breakage. I am filing this complaint due to Atasun Optik's unprofessional approach and lack of customer satisfaction. I can no longer wear these glasses with prescription lenses. My spectacles, which I acquired six months ago for a high price, are now inoperable. I will not buy glasses from Atasun again.
We have been loyal customers of Atasun Optik for many years, purchasing eyewear for myself, my spouse, and more recently, for our children. In 2023, we bought a pair of prescription glasses for our daughter. Unfortunately, by 2024, the frames had begun to peel. The product was replaced under warrant...
On February 20, 2024, following an eye examination, I was issued a prescription for eyeglasses with prescription number 98848752. On February 28, 2024, I had my glasses (lenses and frame) made and delivered by Atasun Optik located in Polatlı Kartaltepe AVM. As seen in the attached images, some deter...
In 2021, my friend and I bought prescription glasses with colorimetric lenses from Atasun Optik in the Bodrum Midtown retail area. We paid a premium for the grey color option. However, after a few months, I began to experience blurred vision. When I took them to the store, they immediately complaine...
On February 20, 2024, I purchased a Polaroid pld 4155/S/X 807 5517145 model (Product code: gu036546) sunglasses from the Atasun store in Ümraniye Canpark Mall. My sunglasses broke, and since they are still under warranty, I applied to the store requesting a refund or replacement. After receiving a m...
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