1
Sami is completely dissatisfied with the result

Asics Kayano 30 Heel Burning Issue After Few Wears

Sami
April 13, 2024 12:49 pm
89

Because of the exceptional quality and longevity of the Asics Kayano running shoes, I have been a dedicated customer since the 21st series. My recent purchase of the Asics Kayano 30 model, however, has left me with a profound sense of disappointment.

In the span of about four or five wears, I felt a searing pain on one side of each heel. I can no longer bear to wear these shoes for long periods of time due to the excruciating pain they cause.

I don't understand the problem because I've never had this issue with earlier Kayano models. I'm scared this is a product flaw and that the shoes will eventually become useless because of it.

I really hope that Asics looks into this and finds a way to fix the problem of the heel burning.

April 15, 2024 9:01 am (1 day after complaint)

Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you during the day. Asics Customer Experience Center 0850 488 02 22

Sami
April 17, 2024 10:07 am

Customer service did not respond.

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