Asics Kayano 30 Heel Blister Issue during Running
The Asics Kayano 30 sneakers I purchased for both myself and my spouse created blisters on the inner heels while jogging, as shown in the photo, and absorbed water. We assumed it was only the initial wear and the feet needed to acclimate, but the problem persisted. Every time we run, water collects on our inner heels. This has becoming really bothersome during our runs. I've been using Kayano since Kayano 19, and this is the first time my spouse and I have discovered a problem with Kayano 30. I believe there is a problem with this series because I have been using Kayano for several years. I demand a solution to this issue.
Dear Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you during the day. Asics Customer Experience Center
Hello again, I had purchased the product from Trendyol, one from the Asics store and the other from the Athleticzone store. I sent the products for inspection due to my complaint. Athleticzone accepted the return of the product after a 1-month inspection process, but the Asics store did not stand behind their product and sent it back, claiming there was no issue in a suspiciously short time that raises doubts about whether the necessary inspections were done. While Athleticzone accepted the defect in the product even though it was not their own brand, your failure to stand behind your own brand has deeply disappointed me, especially since I have been using Asics for years. I expect a solution-oriented response to address my grievance.
