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After Six Months, Asics Kid's Tennis Shoes Frayed

After Six Months, Asics Kid's Tennis Shoes Frayed
After Six Months, Asics Kid's Tennis Shoes Frayed
After Six Months, Asics Kid's Tennis Shoes Frayed
After Six Months, Asics Kid's Tennis Shoes Frayed
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November 6, 2023 10:14 AM93

Although it was only around 6 months and was worn only on the court, my son's tennis shoes were opened from the sides as seen in the picture. In fact, although the Istanbul Zorlu Asics store, which we applied with the same complaint after 6 months of use in the previous pair of shoes, sent us back by saying that there was no problem with the product, we went and bought Asics again and this happened to us again. If the error in this product is due to the use, if only the shoe used in the court will be torn in such a short time, why do I buy Asics; Why is there no opening in the other one in pair? While our trust in the brand has been weakened at the 1st attempt, now it is almost none at the 2nd one; I request compensation. If they ask us to take it to the store and examine it, it is not possible because my son continues to play and the store is not near. Being a victim based on trust is something like this

November 7, 2023 5:38 PM (1 day after complaint)

Dear Valued Customer, Thank you for taking the time to bring this matter to our attention. We have initiated our investigations regarding the issue and will contact you within the day. Asics Customer Experience Center

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