I received my Asda order but some items were missing, what should I do?

If you received your Asda order with missing items, start by checking the "delivery note" or "Asda app" for any substitutions or split deliveries. If the items are confirmed missing, you can request a refund through "Your Orders" section on the Asda app or website within five days of delivery.

Asda may ask for details or photos if needed, and refunds typically take 3-5 business days to process. If you need urgent help, contact Asda customer service at **0800 952 0101** to ensure a prompt resolution.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.