Thank you for taking the time to read my complaint regarding my broken Arçelik TV; nonetheless, I am still unhappy with the way it was handled. We initially saw green and white lines on the TV screen when we turned it on. Changing channels, though, brought the image back to normal.
We brought the TV to the Arçelik Başakşehir location to stop the issue from escalating. Additionally, we mentioned that while there was sound on both YouTube and Netflix, there was no visual. Despite their apparent lack of expertise, two employees arrived at our house and removed the television.
We discovered a white mark on the screen when receiving the TV back. The employees persisted in ignoring the mark, even when we demonstrated its absence. We returned the television to Arçelik because we would not accept it. Nevertheless, we were subsequently informed that ₺10,000 more would be required to get it fixed.
The manner Arçelik has dealt with our matter has left us quite dissatisfied. We adamantly deny any damage to the TV upon shipment. Arçelik, please fix this immediately at our request.
I regret buying an Arçelik television. We have been dealing with a variety of challenges over the past 1-1.5 years. While viewing television, the screen dims and brightens quickly on its own. We've had two separate service teams visit and claim to have fixed the problem, but it still exists. Now the...
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
On October 21, 2025, I purchased an Arçelik A55 Q990 television for ₺43,119, brand new and with a 3-year warranty, based on the recommendation of the store staff. Since the product wasn’t available in-store, I couldn’t see it beforehand; I was shown different models and told it would look “similar.”...
I bought my A50 D 790 B TV from an authorized Arçelik dealer in January 2025. Since February 2025, it has been turning itself on and off, changing channels by itself, freezing and restarting constantly in apps like YouTube, and automatically exiting and returning to TV channels. These issues have be...
I'm still waiting for a refund from Arçelik. They took back the defective television without delay, but it's been a week and I still haven't received my refund. I need the money to look for a new device, but their communication and follow-up are non-existent. They call, ask for my IBAN, say nothing ...
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