Arçelik Robot Vacuum Replacement Failed and Now It's Making Loud Noises

İnci
October 23, 2024 2:55 PM29

The production of the Arçelik robot vacuum has ended, but my troubles haven’t. They did replace the product, but it still doesn't work properly. It’s not worth throwing away that much money. The vacuum doesn’t dispense water evenly—some areas get cleaned, while others don’t. We took it to the service, and they said, “No, it’s cleaning.” Fine, I thought I’d wet the cleaning cloth myself, and I’ve been doing that, but now it keeps messing up the map. I reset and remap it, but it’s the same story. For the past week, it’s been making a noise like a tractor, and honestly, I’m tired of dealing with it. They say, “Buy quality, avoid the hassle,” and I’m now thinking a thousand times over that I should have gone with Roborock.

October 23, 2024 4:44 PM (1 hour after complaint)

Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint and will contact you as soon as possible. We kindly ask you to convey all kinds of information, suggestions, opinions, and solution requests regarding our products and services to us. As the Arçelik family, we wish you days full of health and happiness. We are here for you 24/7, and we are here for your happiness. Arçelik Customer Communication Center

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