The production of the Arçelik robot vacuum has ended, but my troubles haven’t. They did replace the product, but it still doesn't work properly. It’s not worth throwing away that much money. The vacuum doesn’t dispense water evenly—some areas get cleaned, while others don’t. We took it to the service, and they said, “No, it’s cleaning.” Fine, I thought I’d wet the cleaning cloth myself, and I’ve been doing that, but now it keeps messing up the map. I reset and remap it, but it’s the same story. For the past week, it’s been making a noise like a tractor, and honestly, I’m tired of dealing with it. They say, “Buy quality, avoid the hassle,” and I’m now thinking a thousand times over that I should have gone with Roborock.
Dear Customer, First of all, we would like to thank you for your interest in our company. We have received your complaint and will contact you as soon as possible. We kindly ask you to convey all kinds of information, suggestions, opinions, and solution requests regarding our products and services to us primarily through the channel [email protected]. As the Arçelik family, we wish you days full of health and happiness. We are here for you 24/7, and we are here for your happiness. Arçelik Customer Communication Center 0850 210 0 888 www.arcelik.com.tr
Hello, in February, I purchased the RS 9221 model robot vacuum from an Arçelik dealer. The vacuum constantly deletes its map and spins aimlessly in place. I previously contacted the service center for the same issue, but they claimed no fault was found. Now, I've sent it for service again, but they'...
I am writing to file a formal complaint regarding my Arçelik brand robotic vacuum cleaner. I have been experiencing significant issues with this product, and the customer service process has been deeply frustrating and unacceptable. The new robotic vacuum cleaner, which was provided as a replacement...
I purchased the Arçelik Imperium GO SD 9041K Cordless Vacuum on December 31, 2022. It has been to the service center three times due to suction issues. The service center shockingly suggested washing the filter after every use and even recommended filter replacement for ₺84 if necessary. Unbelievabl...
Even though I've had two different amortisseurs replaced, the Arçelik washing machine still doesn't spin right and makes a lot of noise when it works. The person who came to do the service said this was standard and that's how all new machines work, which I don't believe. Also, they said we were usi...
I brought my RS-3121 Gyro-Coded Robot Vacuum, which is still covered by warranty, to the service center because it was not functioning properly. Even though the warranty period hadn't ended, they insisted on replacing the product with a new one and asked for a substantial payment of ₺2300. Following...
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