We use a K1270 model blender from Arçelik household appliances. The gear of the glass bowl and lid broke, so we opened a service ticket. After two days, they said they could not solve the problem because the part was unavailable. We asked what could be done, and they said they would replace the missing part if we paid ₺550. We agreed, but then they asked for an invoice. We explained that the product was a gift and that we did not have an invoice, but they refused to help. However, they are required to provide spare parts for every product sold for ten years. It is no surprise that Arçelik prioritizes its own profits over customer satisfaction. I do not think any Arçelik product should be purchased, as they are leading in creating customer grievances.
I bought the K-3283 tea maker from Arçelik on December 13, 2021, and it started having issues just 4 days later, on December 17, 2021. It has been to the service center 10 times since then, consistently leaking water from the bottom and occasionally from the top compartment as well. Despite requesti...
About two weeks ago, I contacted the authorized Arçelik service because the seal of my Arçelik 5273NMB refrigerator was damaged. The service team first created an order and kept me waiting, but later informed me that they could not provide the replacement part because the product was over ten years ...
I bought a washing machine from the Arçelik brand. In less than a year, we had to request service on 2 or 3 occasions. Right now, the machine is not rinsing properly; it stops with water still inside. After we requested service, they immediately attributed the issue to a stuck button and attributed ...
I purchased the Arçelik Eternity K8525 blender set, and the plastic gear that drives the mixers broke, causing the metal mixers to stop spinning! I read the reviews, and everyone seems to have the same issue with this product. Unfortunately, Arçelik manufactures these products, keeps them on the mar...
About 3.5 years ago, my Arçelik 9485fi dishwasher started leaking from the bottom. Upon complaint, I opened a service ticket. The technician came and said the hose needed replacement. After changing the hose, the same issue persisted. They came again and said the three-way valve needed replacing, as...
Comments