I bought an Arçelik built-in triple set, but while it was still under warranty, the oven's paint started peeling off. I use the product very rarely, at most four times in a year, or maybe not at all. As a result, it did not get dirty, and I did not use any detergent for cleaning. When the Arçelik authorized service team came, they claimed that the issue was not covered under warranty and was due to user error. They also stated that the replacement would only be done for a fee. I deeply regret purchasing this product and do not recommend Arçelik products at all. I am calling on Arçelik officials to acknowledge their mistake and resolve this issue.
Hello, I've bought the majority of my home furniture from Arçelik. I purchased a full range of Arçelik appliances and I deeply regret my decision. My refrigerator just hit its one-year mark, but the paint is already peeling off. We bought the product in Inox colour, and when the service came to insp...
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
Dear Arçelik Customer Service, I am writing to express my dissatisfaction regarding the Arçelik AFC 361 B model built-in oven. After using the oven only three times, I noticed deformations on the inner surface and a gel-like substance resembling rust on the shelves. I promptly created a service requ...
I purchased a grey inox dishwasher from Arçelik, and after three months of use, the exterior and edges began to stain and rust, as shown in the attached photo. When I called customer service, they only took a photo and left, later claiming that the stains were caused by chemicals and stating that th...
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