Hello, I've bought the majority of my home furniture from Arçelik. I purchased a full range of Arçelik appliances and I deeply regret my decision. My refrigerator just hit its one-year mark, but the paint is already peeling off. We bought the product in Inox colour, and when the service came to inspect it, they informed us that this issue could occur in many of our products, but unfortunately, it is not covered by the warranty. The engineers vehemently deny it, they stated. Well, it's quite evident that there is a flaw in this product based on the service response. It's a frequent problem, but there's no solution. I would like to have my refrigerator replaced. There seems to be a defect on the outer surface, according to the company. We clean it using a chemical-free method, as recommended. However, this is the outcome. We aim to capture the interest of potential buyers.
We bought a brand new stainless steel (inox) product from Arçelik, and before even reaching the one-year mark, the paint started peeling off. The service team refused to replace it, despite it clearly being a manufacturing defect. Avoid purchasing this type of product from Arçelik to spare yourself the hassle we went through. Arçelik and Beko are the same manufacturer—don't make the same mistake we did.
Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to send us any information, suggestions, opinions, and solution requests regarding our products and services. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
After your call, the service representative came, photos were added, but I still haven't received a response to the complaint. Is this the ethical understanding of the Arçelik brand? In my eyes, you are a brand that cannot stand behind the products it sells. I was going to place a new order for an air conditioner, but I have changed my mind!
Arçelik Refrigerator Paint Problem and Inadequate Support There is paint peeling on the side of my Arçelik brand refrigerator, which belongs to Koç Holding. I haven't used any chemicals, an expert also came. He wiped it with a cloth, looked at it, and no measurement was done with a device; he also said it was due to chemicals. I didn't understand. Why aren't the products being supported? I couldn't associate the Arçelik brand with the quality and approach of Koç Holding. This situation...
In July, I purchased an Arçelik 570476MG refrigerator from Trabzon Forum Ar Plaza. After 3 months, the paint on the doors and side panels of the refrigerator started to peel off in spots and the color began to change. This color change continues to worsen each day. We called Arçelik service, and the...
I bought an Arçelik built-in triple set, but while it was still under warranty, the oven's paint started peeling off. I use the product very rarely, at most four times in a year, or maybe not at all. As a result, it did not get dirty, and I did not use any detergent for cleaning. When the Arçelik au...
The problems I’ve been experiencing with my Arçelik refrigerator seem never-ending. I’ve called for service 15-20 times. There was rust and paint peeling on the inox doors, so we requested a door replacement under warranty. After the replacement, the doors stopped vacuum sealing properly. Normally, ...
I purchased a brand-new refrigerator from Arçelik two months ago and began using it a month later. Shortly after, the door started to emit odd sounds, and then the finish began to flake off. One day, the whole door just came off, and my kitchen turned into a disaster. I reached out to Arçelik hoping...
I purchased a grey inox dishwasher from Arçelik, and after three months of use, the exterior and edges began to stain and rust, as shown in the attached photo. When I called customer service, they only took a photo and left, later claiming that the stains were caused by chemicals and stating that th...
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