Arçelik Authorized Service Overcharging
I experienced an overcharging issue with the Arçelik authorized service. When the heating element of my washing machine malfunctioned, I called for service, and they demanded ₺3,100 for replacement. Refusing this offer, I discovered the same quality part costs ₺250. I opted for an independent technician who charged me a total of ₺1,000 for the same job, without any issues. Additionally, an unjust ₺400 service fee was levied upon me. I refuse to accept this situation and am disappointed by the conduct of such a large company.
Dear customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. For any information, suggestions, opinions, and solution requests regarding our products and services, we kindly ask you to contact us primarily. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center
