I purchased an Arçelik ADE 606-2B built-in hood from an Arçelik store. The service personnel from Arnavutköy arrived just 5 minutes before the end of their shift and, without properly assessing the installation area, said, "It won't fit here." When I asked for an explanation, they claimed that the electrical switch was an obstacle and needed to be raised higher, then left without even unboxing the product.
That same day, I hired an electrician to raise the switch and opened a new service request. This evening, another technician from the same service came and successfully installed the product. As you can see in the images, the electrical switch is not an obstacle at all.
Now, I am waiting to see how Arçelik will address the inconvenience and financial loss I experienced. The installation manual states that the distance to gas stoves should be 65 cm and to electric stoves should be 50 cm. Are these technicians not trained before going out on the field? In short, do they start their jobs without knowing the product they are supposed to install or without proper training?
My complaint is directed towards both the Arçelik dealer and the Arçelik headquarters. Just a week ago, I received an oven and stove set from an Arçelik dealer. The delivery person, upon unpacking, called me over to inform me that he couldn't proceed with the installation. The reason given was that ...
Hello, I bought an electric stove and a hood yesterday. The Arçelik representative came for the installation, and they refused to install the devices unless a specific connection was made on our side (see picture). They said if we didn’t do it their way, they wouldn’t install the products, and the w...
Unqualified and unsupervised personnel in Arçelik’s installation services are causing serious damage. They leave without properly completing the installation of products. I strongly criticize Arçelik for failing to supervise their service teams. We are experiencing significant distress because of th...
In mid-September, the Arçelik authorized service team came to my rental home to install the Arçelik built-in kitchen set for the first time. During the installation, visible damage occurred to my kitchen cabinet, hood, and stove. I have both photos and videos showing the condition before and after t...
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