In July 2024, we bought the Arçelik 6188 DI dishwasher with a 50 kWh energy label, which had the lowest energy consumption. After measuring the consumption on the Eco program, it matched the value on the label. In September, they replaced our damaged unit with the 6688 DI model, which they claimed had lower energy consumption (43 kWh) that had the same heat pump system. However, the consumption measured in September, with outdoor temperatures around 25°C, was 73 kWh. After multiple measurements, they acknowledged the high consumption but offered no resolution for two months. On December 16th, customer service informed us about a possible refund, but the regional office explained that the heater activation in cold temperatures caused increased consumption, which was not applicable as the measurements were taken at 25°C. They also said we would face the same issue with the new device. Despite price increases, they refused to refund us based on the original price, and the energy label mismatch between 43 kWh and 73 kWh is misleading for consumers. We request a replacement with the 6188 DI model, which is still available in stores.
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
The refrigerator with the serial number 270531EI that I purchased on 29.01.2024 was delivered to my address by Arçelik on 30.12.2024. When the delivery team opened the box to set up the refrigerator, they noticed it was damaged and told me, "Keep the product, and we will bring a new one and take the...
We received service under warranty for our Arçelik air conditioner on 10.01.2024, 19.10.2024, 20.11.2024, and 11.12.2024 due to heating issues but could not use the product. On 03.01.2025, the service team took the unit (both indoor and outdoor) for repair again. When we followed up on 17.01.2025, t...
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