Yesterday, we purchased and installed the Arçelik 61113 dishwasher. We attempted to establish a connection with wf in the evening, but unfortunately, it was unsuccessful. Upon further investigation, we discovered that this particular model has been plagued by this issue for quite some time. Despite the ongoing issue, they persist in selling this device without addressing its long-standing problem. I haven't had the chance to try out the product, and it hasn't even been a full day. Only 3 out of the 11 programs in the product can be added with wf, and unfortunately, we are unable to utilize this feature. If we had known, we would have simply purchased a standard machine with 4 programs. The service claims that it can schedule an appointment in just 4 days. However, it is frustrating to deal with technical issues regarding a product that was opened and installed straight out of the box. It is also puzzling why the person responsible for the installation would leave without even attempting to troubleshoot the Wi-Fi connection, especially when there is a known issue. What's the deal with waiting for service for 4 days? I provided them with the necessary information about the product over the phone. If the service fails to promptly handle the replacement, I expect to receive a refund. I will also inform you with a notification.
I bought an Arçelik 6167I series dishwasher, and it doesn't dry properly. Every three washes, it gives a salt warning, and I have to add 2.5 kg of salt continuously. Additionally, the automatic door opening feature activates between 5 to 20 minutes before the cycle ends. Although the display panel s...
We have not been able to escape the issue with our Arçelik 9261 semi-integrated dishwasher's malfunction. It keeps breaking down. Of course, when it malfunctioned again, I contacted Arçelik customer service on 04.09.2024. As of now, it is 21:10, and there is still no news about the dishwasher. The s...
This is absolutely not what I expected from Arçelik, a global brand that should prioritize customer satisfaction. I purchased my Arçelik washing machine just 7-8 months ago, and it broke down on October 3rd. I scheduled a service appointment, but the first technician caused further damage, including...
The Arçelik authorized service center in Balıkesir Karesi scheduled an appointment for my washing machine repair five days later. On the scheduled day, although my wife was at home, the service team claimed they had come and that no one had opened the door. The next day, we scheduled another appoint...
I purchased a 6-piece white goods set from Arçelik for my wedding. Among these, the only product I’ve had an issue with is the 6444 OKI Dishwasher, which has only been in use for three and a half weeks. The dishwasher consistently fails to clean 9–10 out of every 20 items placed inside. We end up ei...
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