Arby’s Bellevue Drive Thru 20 Minute Wait Without Service
On September 9, 2026, at around 6:10 pm, I visited the Arby’s at location 44811 in Bellevue, Oh and had a very disappointing experience with the drive‑thru service. This is the second time in just a couple of weeks that I have had to wait an excessively long time for a simple order of one roast beef sandwich and potato cakes. On this most recent visit, there was only one car in front of me. I placed my order, but after 20 minutes I was still stuck as the second car in line and had not reached the window to pay or receive my food. Eventually, I put my car in reverse and left the line, as did the car behind me, and went to Wendy’s instead because the wait was unreasonable. I tried to provide this feedback directly through Arby’s online system, but I was unable to submit it because it requires an order number and amount, which I do not have since I left before paying or receiving the order. I fully understand that staffing is difficult right now and many places are struggling to find help, but if this level of service continues, I am worried that this restaurant may lose customers to the point that it can’t continue to operate, which I sincerely hope does not happen. I request that this incident be investigated and that the underlying issues causing these extreme delays be identified and addressed so that service at this location can improve and customers do not end up losing this restaurant.
