Temu Order Not Delivered and Aras Kargo Branch Delayed My Refund Process

Hello, regarding the order placed on 11.11.2024 through temu.com for ₺852.28 using my virtual card ending in 8938, linked to my credit card number 4543609201590126, under the name D**** E****, we were informed that it would be delivered to the address specified in the attached order details via Alibeyköy Branch with the tracking number 4445142547725. Around the same time, another order was placed to the same address using the same credit card, which was directed to the Alibeyköy Branch with tracking number 445*****11819. Although neither package was delivered to us, they were marked as “delivered” in the records. We contacted the branch, and after 2-3 days of investigation, one of the packages was found and delivered to our address. However, the package with tracking number 4445142547725 was not located. The responsible staff dismissed the situation with vague responses such as “I couldn’t find it” and “I don’t remember.” We reported the issue multiple times to the customer service line at 444 25 52 under case numbers 7475407, 7475426, 7727472, and 7738672. Each time, we were met with apologies and assurances that the issue would be resolved, including compensation for our loss. Despite being told that the compensation form was under review and urgent requests were filed, no progress has been made. Promises of follow-ups were not kept, and no one reached out. In conclusion, we request the completion of the compensation process, the approval of the form, and the transfer of ₺852.28 to the IBAN TR40**************************21 under the name D**** E****. Additionally, we ask that your Alibeyköy branch staff, particularly Mr. İ**** and Ms. S***, be warned regarding their attitude and behavior toward customers.  Müslüm B*******