I sent my AirPods Pro 2, which are still under warranty, to Apple's authorized service center, with coordination from Apple Turkey, due to issues such as connection drops and the other party not being able to hear my voice during calls (these problems existed almost from the first day of purchase). The returned earphones were dirty, the right earbud had changed color (yellowed), and the ear tips had yellow stains and cracks. Throughout my communication with Apple Turkey, they acknowledged the issue with the sound not being transmitted and mentioned that necessary updates were performed, but since the problem persisted, it was likely a manufacturing defect. It was decided to send the device to the service center for replacement. However, the service center reported that the earphones had cracks and were not covered under warranty, meaning no intervention could be made. My earphones had no cracks when I sent them, and they were cleaned before shipping. However, they were returned covered in earwax and discolored. Apple Turkey not only sold me a defective product initially but also sent back cracked earphones. No action has been taken to resolve my grievance. I sent crack-free earphones and received cracked and yellowed ones in return. This level of negligence is unacceptable for a brand that is preferred for its warranty coverage. I will take this matter to the Consumer Rights Court to ensure necessary actions are taken and my grievance is resolved.
I submitted my AirPods Pro to Gürgençler Authorized Service for repair under warranty due to an issue where the person on the other end of phone calls hears my voice muffled. As a result of the service process, one earbud was replaced, but the other was deemed to have “minimal, invisible damage” and...
Open Letter to Apple: Where is Customer Satisfaction? Dear Apple Representatives, I purchased my AirPods 2 two years ago, and within this period, they have broken down twice. The first issue was that one of the earbuds stopped producing sound. When I took it to an Apple-authorized service center, th...
My AirPods 4 have not been charging at all for the past two months. I purchased the product from Media Markt in Kahramanmaraş and sent it to the authorized service center, where a service request was created under record number 102682069877. However, the device was returned to me marked as “repaired...
I am dissatisfied with my Apple AirPods because of frequent connection drops. When I contacted Apple's service center, they informed me that they could not repair the gadget and only offered a replacement with a new one. However, they ask you ₺3,500 for a single earbud and ₺7,000 for both. This is a...
On October 31, 2025, I purchased an AirPods Pro 3 (Serial Number: J0JW017W6M) through Hepsiburada.com, an official Apple distributor, for ₺13,924, paid by credit card. From the very first use, I have continuously experienced issues such as muffled and distorted sound and occasional static noise. Due...
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