I submitted my AirPods Pro to Gürgençler Authorized Service for repair under warranty due to an issue where the person on the other end of phone calls hears my voice muffled. As a result of the service process, one earbud was replaced, but the other was deemed to have “minimal, invisible damage” and was excluded from warranty coverage. Problems I Encountered: 1. Manufacturing Defect: Both earbuds have software or manufacturing-related issues, but only one was replaced. The problem has not been fully resolved. 2. Minimal Damage Excuse: The so-called “minimal damage” is superficial and does not affect the product's functionality, nor should it justify excluding it from warranty. 3. Violation of Warranty Rights: The product should have been repaired under warranty and free of charge, but the service provided was incomplete and insufficient. I am attaching photos along with my complaint and demand that this issue be resolved immediately. Experiencing such a process with a brand like Apple is deeply disappointing. If my issue is not resolved, I will escalate the matter to the Consumer Arbitration Committee to exercise my legal rights. My Requests: • Repair or replacement of both earbuds with flawless ones, • All processes to be carried out under warranty and free of charge. I expect a reputable brand like Apple to stand behind its products.
I sent my AirPods Pro 2, which are still under warranty, to Apple's authorized service center, with coordination from Apple Turkey, due to issues such as connection drops and the other party not being able to hear my voice during calls (these problems existed almost from the first day of purchase). ...
Open Letter to Apple: Where is Customer Satisfaction? Dear Apple Representatives, I purchased my AirPods 2 two years ago, and within this period, they have broken down twice. The first issue was that one of the earbuds stopped producing sound. When I took it to an Apple-authorized service center, th...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
My AirPods Pro has a persistent static noise problem that occurs only during phone calls. Since I did not use the product very frequently at first, I only recently noticed the issue when I started using it more regularly. After researching, I learned that this problem is a known manufacturing defect...
On October 31, 2025, I purchased an AirPods Pro 3 (Serial Number: J0JW017W6M) through Hepsiburada.com, an official Apple distributor, for ₺13,924, paid by credit card. From the very first use, I have continuously experienced issues such as muffled and distorted sound and occasional static noise. Due...
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