I turned off my Macbook Air 2020 computer in the evening after not having even a minor problem with it for two years, and it did not turn on in the morning. I dropped it off at the Gürgençler Konya service. They demanded a motherboard replacement fee of 6,000 lira, claiming that it was not covered by the warranty because it had been 3 months. I contacted Apple's customer service department. Is it normal for a two-year-old computer to shut down unexpectedly without any user error, drop, bump, blow, or other cause? It's not my fault if the motherboard starts burning on its own. However, they stated that there is nothing they can do in a way that I do not approve of. I'm sure this isn't apple quality. When I asked what was wrong, they said, 'we don't know, we can only say that the motherboard needs to be replaced.' When I say what we will do if we have the same problem again after paying that much money and having the motherboard done, there is no solution if they don't know the reason. Why doesn't Apple know what's wrong while the computer's motherboard burns out? I want them to accept that a defective product was sold to me, and as a result, I want the product repaired or replaced under warranty.
Dear Apple Support, I purchased my MacBook Air M2 approximately 2.5 years ago. On August 9, 2025, while using the device, the screen suddenly went black and has not turned on again. The device has never been exposed to any physical damage, scratches, or liquid contact. I brought it to the authorized...
My 2020 Macbook shut down all of a sudden and wouldn't turn back on, even after I charged it. I took it to a service center that was authorized to fix it, and they told me a price that was so high I couldn't even say it. They said that the charger, battery, and motherboard all needed to be replaced....
I purchased AirPods Pro 2nd Gen from Vatan Bilgisayar four months ago. The bottom tip of the earbuds kept coming off, and I also experienced sound issues. I sent them in for warranty service, but I was told it was a user error, and they asked me to pay ₺3,800 for repairs. How can a part randomly co...
I have a 2021 MacBook Pro 16" with an M1 Pro processor. Recently, the battery displayed a service warning. Since the replacement cost of around ₺10,000 (approximately $277) is well-known, I took it to Başarı Teknik Servis in Ankara. When I dropped it off, they noted scratches and minor impact marks ...
We purchased a MacBook Air m2 16 GB device from Teknosa Ankara Batıkent Atlantis branch on 20.07.2023. After 4 days, the screen of the device went dark even though there was not the slightest impact, etc. When I contacted Apple on 25.07.2023, they advised me to obtain a fault report from an authoriz...
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