I purchased an Apple iPad tablet along with the Apple Pencil. We used the tablet and pencil for studying, drawing, and playing games. After some time, we noticed scratches on the screen caused by the pencil, and the pencil's sensitivity started to decrease. I sent both the tablet and pencil to the warranty service. They claimed the pencil issue was due to user error, stating the tip was broken and asked for a fee of ₺300. For the tablet, they said there was no software problem but that the scratches on the screen were also due to user error and that repairs on the iPad screen were not possible. However, there was no user error; we used the products as intended. The pencil was only used on the iPad (never on a wall or the ground) and we used nothing other than the pencil on the tablet. For three weeks, I have been dealing with this issue, which does not reflect Apple’s usual quality. While Ms. Ö*** from Apple customer service tried her best to assist, her authority was limited, and my concerns remained unresolved. I request a refund of the ₺300 I paid for the pencil and for my tablet to be repaired under warranty.
I purchased an iPad Air from the Apple Store, and the Apple Pencil that came with it had a defective tip right out of the box. The tip appeared damaged due to pressure before I even had a chance to use it. Immediately after receiving the product, I contacted Apple customer service. However, instead...
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
I have an iPad Pro (M4). While removing it from its Spigen Air Case for routine inspection and cleaning, the inner screen broke. Since the device is still under Apple warranty, I took it to my local Apple distributor and service center (CEPA Gürgençler – Türkiye). After inspection, I was told that a...
I’ve been using the 2nd generation Apple Pencil with my iPad Air 5, but now it’s stopped working. Over the summer, I didn’t use the pencil and kept it safely stored in its case to avoid any damage. Now that school has started, I took it out to use, but it won’t work. The Apple Pencil name flashes on...
Apple iPad mini 6, 64 GB, serial number JX94Y3V4CR, Apple ID: gec******[email protected]. As the owner of the device, I started having problems with circular pixels on it about 10 days ago. The device is still under warranty. I took my device to Ankara Gordion Troy, an authorized service center, to be che...
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