On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the device to the authorized service center since the warranty was still valid. However, they claimed to have found damage and requested a repair fee of around ₺7-8.000, stating the issue wasn’t covered under warranty. The AirPods were never dropped or hit hard, except for a minor slip from my hand, which shouldn’t cause such severe damage. If such minor incidents result in major issues and repairs aren’t covered under warranty, it raises concerns about Apple’s reliability. As someone who has purchased many Apple products for personal and business use, I find this approach unacceptable. I am writing this not because I need new AirPods, but because this experience doesn’t align with the standard I expect from a brand like Apple.
I purchased AirPods Pro 2nd Gen from Vatan Bilgisayar four months ago. The bottom tip of the earbuds kept coming off, and I also experienced sound issues. I sent them in for warranty service, but I was told it was a user error, and they asked me to pay ₺3,800 for repairs. How can a part randomly co...
I purchased Apple AirPods 2nd Generation earphones a year ago. Shortly after receiving it, the microphone part failed; they replaced it under warranty. After a while, the same problem reoccurred, and I was told that it was a user error, not covered by the warranty and that if I wanted, I could have ...
I am dissatisfied with my Apple AirPods because of frequent connection drops. When I contacted Apple's service center, they informed me that they could not repair the gadget and only offered a replacement with a new one. However, they ask you ₺3,500 for a single earbud and ₺7,000 for both. This is a...
I submitted my AirPods Pro to Gürgençler Authorized Service for repair under warranty due to an issue where the person on the other end of phone calls hears my voice muffled. As a result of the service process, one earbud was replaced, but the other was deemed to have “minimal, invisible damage” and...
I took my iPad Pro 12.9 6th Gen to an Apple authorized service center five months before the warranty expired because it wasn’t charging. Three hours later, they told me the charging port was faulty, there was physical damage, and it was considered user error, so the repair wouldn’t be covered under...
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