In 2019, I purchased a brand-new Apple iPhone X 64GB, and I loved using it. However, in the past 1-2 months, I've been facing serious issues with the 'Face ID' feature. Despite successful facial recognition with the front camera, the phone fails to unlock, overheats excessively during regular usage, and displays the message 'Wait for the device to cool down.' Concerned about these problems, I sought help from the Turkcell Platinum service team, who directed me to an authorized service center. The authorized personnel contacted me later, informing me that the device couldn't be repaired, and offered a replacement cost of a staggering ₺29,704 TL (twenty-nine thousand seven hundred four Turkish lira). I was shocked and firmly declined such an exorbitant charge, choosing to have my device returned without any action.
I am writing to bring to your attention a critical matter regarding a recent service experience I have had with your company. I am deeply concerned and seek your assistance in resolving this issue promptly. My iPhone 11 Pro Max model phone turned off itself and did not turn on. On July 31, 2023, two...
I purchased an iPhone 13 from an Apple store approximately a year ago. Recently, the phone has been overheating and malfunctioning. Five days ago, the screen completely went black while I was on a call. When I took the phone to the Apple service center, they claimed that the phone had been dropped a...
I have an iPhone 14, 128 GB, which I bought last month (in Türkiye), obviously having problems with my phone. My screen is constantly freezing, Face ID doesn't detect my face and doesn't fix it until I turn it off and on. I can't access any application during this process. I wanted to get support fr...
My iPhone is currently experiencing a major problem due to a mainboard failure. After doing some research, I discovered that many other iPhone users are having similar issues. What's troubling is that it's not due to user error, but Apple support has been unhelpful. In fact, they've demanded a hefty...
I bought an iPhone 14 about 3 months ago, but Face id didn't recognize my face and kept asking for a password. There was no sound on the other side during phone calls. It overheated during charging and normal use. The touchscreen (especially the upper left corner) was sometimes not recognized. It sh...
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