I purchased two Apple AirPods 3rd Generation sets, one for myself and one for my son. Both headphones have had sound leakage issues since day one. My son’s AirPods have been sent for warranty service three times, but the problem reoccurs within a day of being returned. Most recently, the service center claimed that "foreign material" was found inside and quoted a ₺6900 repair fee, which I refused. They returned the AirPods without fixing them.
Similarly, my own AirPods experienced the same issue. When I sent them for service for the first time, I was also told that "foreign material" was found, voiding the warranty. This makes no sense, as these are in-ear devices. When I mentioned this to the representative, they suggested frequent cleaning, which we already do.
The ₺6900 repair fee is unacceptable, and I refused to pay it. Both AirPods are now useless and were returned to me without being repaired. For such an expensive product, I expected far better customer support and reliability. Apple’s lack of accountability is truly disappointing. I urge the company to address these recurring issues and stand behind their product.
I am dissatisfied with my Apple AirPods because of frequent connection drops. When I contacted Apple's service center, they informed me that they could not repair the gadget and only offered a replacement with a new one. However, they ask you ₺3,500 for a single earbud and ₺7,000 for both. This is a...
On January 26, 2023, I encountered an issue with the right side of my 2nd Generation AirPods Pro not charging and dying immediately. This problem started about three months ago, but due to my busy work schedule, I couldn’t take it to the service center sooner. A week ago, I finally submitted the dev...
I purchased Apple AirPods 2nd Generation earphones a year ago. Shortly after receiving it, the microphone part failed; they replaced it under warranty. After a while, the same problem reoccurred, and I was told that it was a user error, not covered by the warranty and that if I wanted, I could have ...
I purchased AirPods Pro 2nd Gen from Vatan Bilgisayar four months ago. The bottom tip of the earbuds kept coming off, and I also experienced sound issues. I sent them in for warranty service, but I was told it was a user error, and they asked me to pay ₺3,800 for repairs. How can a part randomly co...
I sent my AirPods Pro 2, which are still under warranty, to Apple's authorized service center, with coordination from Apple Turkey, due to issues such as connection drops and the other party not being able to hear my voice during calls (these problems existed almost from the first day of purchase). ...
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