Apple ID Customer Cannot Reset Password After Changing Phone Number
After signing out of the Apple App Store account linked to my Apple ID, I was unable to sign back in because I had forgotten my password. I also changed the phone number I used when I created the account, so I cannot receive the verification code and therefore cannot complete the password reset process. However, I still have access to the email address associated with my account, and the system allows me to submit a password reset request.
Despite trying the password reset process repeatedly, I have never received an email containing a password reset link, even though the system states that “an email will be sent within 8 hours allowing you to reset your password.” As a result, I cannot manage my ChatGPT and iCloud subscriptions purchased through Apple, I cannot access my account, and I continue to be charged for services that I cannot use.
I request that Apple securely verify my identity through the email address associated with my Apple ID, provide a workable solution that allows me to reset my password, and restore my access to my Apple ID.
