Apple App Store Charged Me but Tabii Subscription Still Does Not Work

I live in the United Kingdom and downloaded the Tabii app from the App Store on my iPhone 16. On June 7, 2026, I started the 7-day free trial, but throughout the trial period the app continuously displayed the message “Complete your subscription” and I was unable to access any content.

Thinking the issue would be resolved, I upgraded to the standard paid plan on June 16, 2026, by making a payment of approximately £3.99. I received confirmation and an invoice from the App Store showing that the payment was successfully processed, and my subscription appears as active within the app. However, I still cannot access any content, and the app continues to display the same warning message.

I contacted the Tabii support team by email regarding this issue, but I have not received any response so far. Since I have paid for a service that I am unable to use, I request that my account access issue be urgently investigated and that my subscription be properly activated. If the problem cannot be resolved, I request a full refund of the payment I made.
Konuya ilişkin olarak Tabii destek ekibine e-posta gönderdim ancak şu ana kadar herhangi bir geri dönüş alamadım. Ödemesini yaptığım halde hizmeti kullanamıyor olmam sebebiyle, hesabımdaki erişim sorununun acilen incelenerek aboneliğimin düzgün şekilde aktif edilmesini veya sorun giderilemiyorsa yapılan ödemenin iadesini talep ediyorum.