Refusing To Change My Anker Soundcore VR P10 Earbuds Under Warranty

I purchased Anker Soundcore VR P10 earbuds from Hepsiburada on 05.09.2024. From the very first day, the product had a serious battery problem; the charge was draining and the battery was dying in about 10 minutes. Despite this, I continued to use the product for a long time with this defect, hoping it might be resolved with updates or different usage, but the issue never improved. After using the earbuds for about 15 months with the same battery problem, I finally could not tolerate it anymore and sent the product to technical service under warranty. The service result was a refund decision. However, they stated that they would refund only the amount I paid at the time of purchase. During this period, the price of the product has approximately doubled, so refunding the old purchase price does not allow me to obtain an equivalent product under current market conditions. For this reason, I clearly stated that I wanted a product change instead of a refund, but this request was not accepted. I contacted “Sanal İletişim,” Anker’s distributor in Turkey, regarding this issue. They informed me that they would not perform a product change and told me that I could resort to all legal means if I wished. My Hepsiburada order number is 4728161239 and the service reference number is 130776. Since the battery defect has existed since the first day and the product is under warranty, I find it unfair that I am offered only the old purchase price as a refund while the current sales price of the same product has doubled. I request that my grievance be resolved by replacing my defective Anker Soundcore VR P10 earbuds with a new, fault-free product at today’s conditions, instead of refunding the outdated purchase price.