Refund Request To Amazon For Unknown Transaction From My Account

I recently noticed an unauthorized deduction of AED 268.78 from my Dubai Islamic Bank account, shown on my statement as a transaction with “amazon.ae” dated 4 October 2026. I did not place any order or authorize any purchase for this amount. After noticing the charge, I immediately contacted Dubai Islamic Bank. The bank has replaced my card as a security measure, but I have not received any refund for this unauthorized transaction yet. I request a full refund of the AED 268.78 that was taken without my knowledge and a clear explanation of how this transaction was processed in my name when I did not make any purchase. I also expect the necessary measures to be taken to prevent any similar unauthorized charges in the future.