Complaint About Fake Purchasing - Amazon

I noticed an online purchase of 295.35 AED made through Amazon.ae on 5 August 2026 at 16:07 from my debit account number ending with 01 and card ending with 6178, even though I did not make any purchase on that date and time. The amount was deducted from my DIP debit card without my authorization. Right after seeing the bank message, I contacted my bank and asked them to hold the card. I also contacted Amazon through the Amazon UAE app. Amazon support informed me that this amount was supposedly deducted through another account that is not under my name, and they said they would reject the shipping and get back to me within 72 hours for a refund. However, only a few minutes later I received another message from Amazon stating that there was no fake or unauthorized purchase. I am facing a situation where my money has been taken for an order I did not place, and Amazon’s responses have been inconsistent and unhelpful. I request that Amazon urgently investigate this unauthorized transaction, cancel any related order, and refund the full amount of 295.35 AED back to my bank account. I also expect a clear written explanation of how this could happen on an account not under my name and what security measures will be taken to prevent such incidents in the future. Additionally, I request a clear written update on the result of this investigation and the refund process within 7 days.