Amazon Account Stolen And NO Response From Customer Service

I have been an Amazon Prime customer, and on September 23, 2026, my Amazon Prime account was stolen and accessed without my permission. Following this incident, my personal identity was also compromised, which forced me to file reports with the FTC, IC3 and my local police department, and to place freezes on my credit with all three major credit bureaus. Since the first incident on September 23, I have repeatedly contacted Amazon on the dates I was told to call back. I called on September 23, again on September 25, twice on September 30, and again on October 2, which is also the date I filed my formal reports with the FTC, IC3 and my local police department. I then called Amazon twice more on October 7 and four more times today, yet I still do not have a clear resolution or meaningful update. After my early calls, I was informed that my case would be escalated to the Fraud Office or Back Office. However, I was never allowed to speak directly with anyone from that department, nor was I given any reference number or case ID for this escalation. Today, when I called again to seek help and an update, a supervisor told me there was nothing they could do for me and then hung up on me, which I find completely unacceptable given the seriousness of identity theft and account compromise. My remaining Amazon Prime subscription has effectively been lost due to this unauthorized access, and I still have no clear information about what Amazon is doing to investigate and protect my account and data. At this point, I expect Amazon to treat this as a serious fraud and security matter. I am requesting direct contact with someone from Amazon’s Fraud Department or an appropriate specialist who can clearly explain what actions have been taken, what is being investigated, and what will be done to secure my account and information. I also expect Amazon to review the way my case and my calls were handled, and to provide a concrete solution so that I can regain control and feel safe using Amazon services again.