Amazon XGIMI Projector Order Not Shipped After Price Discount

I purchased an XGIMI Horizon S Max projector at a discounted price from a seller called Hayat Elektronik through Amazon on 29 September 2026. My order was confirmed and a delivery date was provided, but the product has still not been shipped. In a message sent to me, the seller stated that the product was not shipped because it was “defective and damaged.” However, I have seen the same product being offered for sale on other platforms, and I also have a screenshot of the product listing. For this reason, I believe my order was not shipped because I purchased the product at a lower price, not because of any defect with the item. The failure to ship an item that was listed for sale and whose order was confirmed, based on this justification, has caused me inconvenience and loss of trust in the purchasing process. I kindly request a clear explanation from both Amazon and the seller and demand that the projector be shipped to me at the price I originally purchased it for.