Amazon Samsung S25 Ultra Order Cancelled and Delayed

I ordered a Samsung S25 Ultra phone from Amazon Türkiye on 27 September. The next day, my order was cancelled without any explanation, and I noticed that the price of the same product had been significantly increased. Despite this, I placed a new order for the same phone on 28 September. This time, although a shipment tracking number was created in the system as if the product had been dispatched, when I checked the tracking details I saw that the product had in fact not even been handed over to the courier. I have spoken with customer service twice about this issue. Each time, instead of offering a concrete solution, they only postponed the estimated delivery date and the problem was not resolved in any way. Although the same product is sold at a more affordable price on other marketplaces, I chose Amazon because I trusted the brand, but this whole process has made me deeply regret that choice. My first order number is 402-5132091-9480334 and my second order number is 402-0036993-4761135. I request that my product be shipped and delivered to me as soon as possible under the same conditions and price valid at the time I placed my orders, and that the grievance I have experienced during this process be remedied.