Amazon Return Pickup Delayed by DHL for Four Days
I live in Istanbul and I created a return request via Amazon.com.tr for the product “Softlife Silindir Ortopedik Visco Yastık 40x14 cm” with order number 404-7222208-9163569 and return number DzqWwmrqRRMA. According to the return instructions and label, DHL is supposed to collect the product from my address, but they have not come to pick it up. Although the pickup was scheduled and I have been waiting at my address, DHL has not collected the package for 4 days. During this time, I have been unable to complete my return process and this delay is causing a serious inconvenience. I request that DHL immediately arranges the pickup from my address without any further delay and that Amazon ensures this return process is completed smoothly so I can receive my refund in accordance with the return conditions.
Progress
In an order I placed through Amazon Turkey, I requested a pillow but a different product was sent. I immediately created a return request on Amazon, and the screen indicated that DHL would pick up the return from my address. However, DHL did not come to the address as indicated, and the return process has not progressed at all.
I have been waiting for four days for DHL to come to my address to collect the product. Despite repeatedly informing Amazon about the situation through various channels, DHL has provided no guidance, appointment, or arrival at the address. As a result, my return process has been delayed and the incorrectly shipped product is still sitting in my home.
I request that the incorrectly shipped item for order number 404-7222208-9163569 be urgently picked up by DHL from my address and that my return process be completed smoothly.
We were able to get a refund after sending the incorrectly shipped cylinder pillow to a DHL branch on our own and after a lot of effort, but I had a very bad experience communicating with Amazon.
